Terms of Service

These Terms of Service govern your use of the Pocket Tech website and your purchase of products from our online store.

By accessing our website, placing an order, or using any of our services, you agree to these Terms of Service.

1. About Pocket Tech

Pocket Tech operates as an online retail store in Pakistan, offering mobile accessories, phone cases, charging products, audio accessories, smart gadgets, and related technology products.

Phone / WhatsApp: +92 302 1263296
Instagram: https://www.instagram.com/pockettechpk
Facebook: https://www.facebook.com/pockettech.store

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a purchase agreement or are using the website with the permission of a parent or legal guardian where required.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, compatibility information, and prices are accurate.

However, actual product appearance, packaging, color, or minor specifications may vary slightly from images shown on the website.

For phone cases and accessories, customers are responsible for selecting the correct device model, size, color, or variant before placing an order.

4. Orders

Submitting an order does not automatically guarantee acceptance.

Pocket Tech reserves the right to:

• Accept or reject an order.
• Cancel an order if a product is unavailable.
• Cancel orders containing incorrect pricing or product information.
• Request order confirmation before dispatch.
• Limit quantities where necessary.

If a prepaid order is cancelled by Pocket Tech, an applicable refund will be processed according to our Refund Policy.

5. Pricing

All prices are displayed in the currency shown on the website.

Prices may change without prior notice.

The price charged for an order will normally be the price shown at the time the order is placed, unless there is an obvious pricing or technical error.

Shipping charges, where applicable, will be displayed during checkout.

6. Payment

Available payment methods may include:

• Cash on Delivery
• Bank transfer
• Digital payment methods
• Other payment options displayed at checkout

Pocket Tech may add, remove, or modify payment methods at any time.

7. Cash on Delivery

Cash on Delivery may be available for eligible locations and orders.

Customers must provide correct contact and delivery information.

Repeated refusal of confirmed COD orders or misuse of the COD service may result in future orders being restricted or requiring advance payment.

8. Shipping and Delivery

Delivery times shown on our website are estimates and are not guaranteed.

Delays may occur due to courier operations, public holidays, weather, remote locations, security conditions, or circumstances outside our control.

Please refer to our Shipping Policy for complete delivery information.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Customers should inspect their order after delivery and contact Pocket Tech within the stated return period if they receive a damaged, defective, incomplete, or incorrect product.

Products damaged through misuse, incorrect installation, unauthorized modification, or normal wear and tear may not qualify for return or refund.

10. Incorrect Model or Variant Selection

For products such as phone cases, screen protectors, cables, covers, and device-specific accessories, customers must ensure that the correct model or variant is selected before ordering.

If an incorrect model or variant is ordered by the customer, any return or exchange will be subject to our Return & Refund Policy and applicable delivery charges.

11. Product Availability

All products are subject to availability.

A product appearing on our website does not guarantee that it will remain in stock until the order is processed.

We may discontinue or replace products without prior notice.

12. Promotions and Discount Codes

Discounts, promotional offers, and coupon codes may be subject to additional conditions.

Pocket Tech reserves the right to:

• Set expiry dates.
• Restrict promotions to selected products.
• Limit one promotion per order.
• Cancel promotions in cases of misuse or technical error.

13. Website Use

You agree not to use our website:

• For unlawful or fraudulent purposes.
• To interfere with website security or functionality.
• To attempt unauthorized access to our systems.
• To submit false or misleading information.
• To copy or misuse our original website content for commercial purposes.

14. Intellectual Property

The Pocket Tech name, branding, logo, original website content, promotional graphics, and other original materials belong to Pocket Tech or are used with permission.

Product names, manufacturer logos, trademarks, and brand names belonging to third parties remain the property of their respective owners.

Use of third-party brand names does not imply ownership, partnership, or endorsement unless expressly stated.

15. Third-Party Services

Our website may use third-party services such as:

• Payment providers
• Courier companies
• Analytics services
• Social media platforms
• E-commerce technology providers

Their services may be governed by their own terms and privacy policies.

Pocket Tech is not responsible for the independent actions or policies of third-party service providers.

16. Limitation of Liability

To the extent permitted by applicable law, Pocket Tech will not be liable for indirect, incidental, or consequential losses resulting from:

• Improper product use.
• Incorrect installation.
• Unauthorized modification.
• Third-party courier delays.
• Compatibility issues where incorrect product information was provided by the customer.
• Events outside our reasonable control.

Nothing in these Terms is intended to remove any consumer rights that cannot legally be excluded.

17. Privacy

Your personal information is handled according to our Privacy Policy.

By placing an order, you agree that we may use the information necessary to process payments, fulfil orders, provide customer support, and arrange delivery.

18. Errors and Updates

Occasionally, our website may contain typographical errors, incorrect pricing, inaccurate product descriptions, or other mistakes.

We reserve the right to correct errors, update information, or cancel affected orders where necessary.

19. Changes to These Terms

Pocket Tech may update these Terms of Service when required.

Any changes will become effective when the updated Terms are published on our website.

Continued use of the website after an update means you agree to the revised Terms.

20. Governing Law

These Terms of Service and transactions made through Pocket Tech are governed by the applicable laws of Pakistan, unless mandatory consumer protection laws require otherwise.

21. Contact Us

For questions regarding these Terms of Service, orders, products, returns, or customer support, contact:

Pocket Tech
Phone / WhatsApp: +92 302 1263296
Instagram: https://www.instagram.com/pockettechpk
Facebook: https://www.facebook.com/pockettech.store
Country: Pakistan

Last Updated: September 2026