Shipping policy

Shipping Policy

At Pocket Tech, we aim to make your shopping experience simple, reliable, and hassle-free. We deliver orders across Pakistan through trusted courier partners.

Order Processing

Orders are processed after confirmation and are prepared for dispatch as soon as possible.

During weekends, public holidays, major sales, or high-order periods, processing may take slightly longer than usual.

Delivery Across Pakistan

We deliver to most cities and areas across Pakistan.

Delivery time may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances outside our control.

Tracking details may be shared once your order has been dispatched.

Free Delivery

Pocket Tech offers free delivery based on your payment method:

Prepaid Orders:
Free delivery on orders of Rs. 1,000 or more.

Cash on Delivery Orders:
Free delivery on orders of Rs. 2,000 or more.

Orders below the applicable free-delivery threshold may include a shipping charge, which will be displayed at checkout.

Cash on Delivery

Cash on Delivery is available on eligible orders and locations across Pakistan.

Please make sure your name, phone number, and delivery address are entered correctly when placing your order.

We may contact you to confirm your order before dispatch.

Prepaid Orders

Customers can choose an available prepaid payment method at checkout.

Prepaid orders of Rs. 1,000+ qualify for free delivery, making prepaid checkout the easiest way to save on shipping.

Order Tracking

Once your order has been dispatched, tracking information may be sent through SMS, WhatsApp, email, or another available communication method.

Courier tracking may take some time to update after dispatch.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and active contact number.

Pocket Tech cannot be held responsible for delays caused by:

  • Incorrect addresses
  • Incomplete delivery details
  • Unreachable phone numbers
  • Customer unavailability
  • Courier delivery attempts

If you notice an error in your delivery details, contact us as soon as possible.

Failed Delivery Attempts

Courier partners may attempt to contact you before or during delivery.

If an order cannot be delivered because the recipient is unavailable, unreachable, or refuses the parcel, the shipment may be returned to Pocket Tech.

Repeated refused or unclaimed Cash on Delivery orders may affect the availability of COD on future orders.

Delivery Delays

Although we do our best to deliver every order on time, occasional delays may occur due to circumstances such as:

  • Courier network delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • High-volume sale periods
  • Operational or logistical disruptions

We appreciate your patience if your shipment experiences an unexpected delay.

Damaged or Incorrect Parcel

If you receive an incorrect or damaged product, please contact Pocket Tech as soon as possible after receiving your parcel.

Keep the product, packaging, shipping label, and any relevant photos or videos available so our team can review the issue.

Eligible cases will be handled according to our Return & Refund Policy.

Order Changes or Cancellations

If you need to change or cancel your order, contact us as soon as possible.

Once an order has been packed or handed over to the courier, we may not be able to modify or cancel it.

Contact Us

If you have any questions about your delivery or order status, you can contact Pocket Tech through our official support channels.

Pocket Tech
Instagram: @pockettechpk
Facebook: Pocket Tech
Website: pockettech.store