Shipping policy

Shipping Policy

At Pocket Tech, we aim to process and deliver your orders as quickly and safely as possible across Pakistan.

Order Processing

Orders are usually processed within 1–2 business days after confirmation.

Orders placed on Sundays, public holidays, or after business hours may be processed on the next working day.

Delivery Time

Estimated delivery times within Pakistan are generally:

  • Major cities: 2–5 business days
  • Other cities and towns: 3–7 business days
  • Remote areas: Delivery may take longer depending on courier availability

Delivery times are estimates and may be affected by weather, public holidays, courier delays, security conditions, or other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your order.

Delivery charges may vary depending on the destination, order size, product type, or promotional offer.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

Customers are requested to provide a valid phone number and complete delivery details so the courier can contact them when necessary.

Pocket Tech may contact customers to confirm certain COD orders before dispatch.

Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available communication method.

Tracking updates are managed by the courier company and may occasionally take time to appear.

Correct Delivery Information

Customers are responsible for providing accurate:

  • Full name
  • Phone number
  • Complete shipping address
  • City
  • Area or landmark, where necessary

Pocket Tech is not responsible for delays caused by incomplete or incorrect information provided during checkout.

Failed Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable, cannot be contacted, refuses the parcel, or provides an incorrect address, the shipment may be returned to us.

Additional delivery charges may apply if the customer requests the order to be shipped again.

Damaged or Incorrect Parcels

Please inspect your parcel as soon as possible after delivery.

If you receive a damaged, defective, incomplete, or incorrect item, contact us within 7 days of delivery.

We may request photos or a short video of the item and packaging to verify the issue.

Please refer to our Return & Refund Policy for further information.

Order Changes and Cancellation

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been dispatched, changes or cancellation may no longer be possible.

International Shipping

At present, Pocket Tech primarily serves customers within Pakistan.

If international shipping becomes available in the future, delivery times, shipping charges, customs duties, and import taxes may vary by destination.

Contact Us

For shipping or delivery-related questions, contact:

Pocket Tech
Phone / WhatsApp: +92 302 1263296
Instagram: https://www.instagram.com/pockettechpk
Facebook: https://www.facebook.com/pockettech.store