Refund policy

Return & Refund Policy

At Pocket Tech, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 7 days of delivery.

Return Eligibility

To be eligible for a return, the product must:

  • Be returned within 7 days of delivery.
  • Be unused and in its original condition.
  • Include the original packaging, accessories, manuals, and tags.
  • Include proof of purchase or order details.

Products showing signs of misuse, physical damage, improper installation, or normal wear and tear may not be accepted for return.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If the item is damaged, defective, missing parts, or different from what you ordered, contact us as soon as possible.

We may ask you to provide photos or a short video of the product and packaging so we can review the issue.

Once verified, we may offer a replacement, exchange, store credit, or refund, depending on the situation and product availability.

Change of Mind

Returns due to change of mind may only be accepted if the product is:

  • Unused
  • Unopened
  • In its original sealed packaging
  • In resalable condition

Return shipping charges in such cases will be the customer's responsibility.

Non-Returnable Items

The following items may not be eligible for return once opened, used, installed, or activated:

  • Screen protectors and protective films
  • Customized or personalized products
  • Used earphones, earbuds, or other hygiene-sensitive products
  • Items damaged due to incorrect use or installation
  • Clearance or final-sale products, where clearly stated

This does not affect claims for products received damaged, defective, or incorrect.

Refunds

Once we receive and inspect the returned product, we will inform you whether the refund has been approved.

Approved refunds will normally be processed within 5–10 business days.

For Cash on Delivery orders, refunds may be issued through an available bank transfer or supported digital payment method.

Original delivery charges are generally non-refundable unless the return is due to an error by Pocket Tech or the product arrived damaged or defective.

Exchanges

Where stock is available, eligible products may be exchanged for the same product or another product of similar value.

Any difference in price may need to be paid by the customer.

Order Cancellation

Orders can be cancelled before they have been dispatched.

Once an order has been shipped, it may need to be handled according to our return process.

Return Shipping

If the return is due to a damaged, defective, or incorrect product supplied by Pocket Tech, we will provide instructions regarding return shipping.

For returns based on change of mind or an incorrect product/model ordered by the customer, return delivery charges may be the customer's responsibility.

Contact Us

For any return, exchange, or refund request, please contact Pocket Tech with:

Order Number
Customer Name
Reason for Return
Photos or Video, if applicable

Please contact us through our official website, social media channels, or customer support details shown on our store.

Pocket Tech reserves the right to inspect returned products before approving a refund or replacement.